Frequently Asked Questions

General

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• How can I reduce my power bill

 

Tariffs and connection of Pools and Appliances

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• What is a tariff?

• What is a kilowatt/hour?

• What is Tariff 11 (T11)?

• What is Tariff 31 (T31)?

• What is Tariff 33 (T33)?

• Can I connect my pool to Tariff 33?

• Why should I connect my hot water or pool to Tariff 33?

• If I have my pool connected to Tariff 33, what is the best time to run my pool pump?

• Can I unplug my pool motor from the T33 and plug it into a T11 power point while T33 is switched off?

• What is the advantage of connecting your pool to Tariff 33?

• Can I connect my pool to Tariff 31?

• How much will a tariff conversion cost?

• How does the tariff get switched on and off?

• Tariff 33 times

 

Power Points Light Switches - Installation and Faults

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• My low-voltage light cycles on and off. Is this a problem?

• My lights are on but I have no power at the power points. What is the problem?

• My lights flicker continually. Is this dangerous?

• My ‘power’ circuit breaker trips continually. What should I do?

• My light switch ‘zaps’ of 'splats' when I turn it on. Is this dangerous?

• My light switch feels hot to touch. Is this dangerous?

• My power point feels hot to touch. Is this dangerous?

• Safety Switch - Is one required on a light circuit?

 

Hot Water Installation, Tariff Conversion and Faults

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• My hot water is cold. What should I do?

 

Safety Switches

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• My Safety Switch is continually tripping (turning off) what do I do?

• Is a Safety Switch and a circuit breaker the same thing?

• Safety Switch - Do I have one?

• Safety Switches - What are the laws?

• Safety Switches - Does the legislation require the seller of a domestic residential property to do anything?

• Safety Switch - I am selling my home how do I know if there is one installed?

• What is the difference between a safety switch and a circuit breaker?

• Safety Switch - what will it cost?

• Safety Switch - Testing

• How many safety switches do I need?

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Circuit Breakers

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• Is a circuit breaker and a safety switch the same thing?

• What is the difference between a safety switch and a circuit breaker?

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Surge Diverters

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• What is a surge diverter and how does it work?